CUSTOMER EXPERIENCE MANAGEMENT

Description

Building a positive customer experience does not happen by accident. The team that interacts with customers, require the right knowledge and skills to meet expectations by customers.  Evidently, proper customer services are the key component toward attracting and maintaining customers to any business, through a positive experience.  For performance growth, all organizations – private or public – require proper customer service. Because of this reason, the Arusha International Capacity Building Centre has prepared a training suitable in enhancing the competency of employees of your organization in the area of customer services. The training will enable employees of your organization to enhance skills on how to build and maintain a relationship that will offer value to customers, and a return to the corporation. Details about this training are provided in the next part.  

Objectives

This training will equip your organization with the knowledge and skills necessary to enhance the experience of customers in different service areas through proper services. The following are the training areas: -

• Customer service excellence: Why It matters
• Communicating effectively with the customers
• Strategies for exceptional customer services in competitive business
• Using customer services to influence the achievement of corporate objectives
• Dealing constructively with tough situations in customer services
• How to develop a required customer service culture!
• How to build excellent customer relations

Payment Method

This training will be conducted at the Arusha Corridor Springs Hotel. This course is designed for those involved in  marketing, Front Office activities, and anyone interacting with customers.

Contact

Managing Director,

Arusha International Capacity Building Centre,

Mob: +255 789 199 290